Performance Metrics & Accountability
How We’ll Measure Success
Transparent tracking of every promise
Dave Biggers Administration – Measuring Success from Day 1
Candidate: Dave Biggers
Website: rundaverun.org
Purpose: Define metrics, establish baselines, track progress, ensure accountability
EXECUTIVE SUMMARY
“What gets measured gets managed.” This framework establishes how the Biggers administration will measure success, track progress, and maintain accountability throughout the 4-year transformation.
Core Principles:
– Transparency: All data public
– Consistency: Same metrics over time
– Honesty: Report good and bad
– Action: Data drives decisions
– Accountability: Regular public reporting
Three Types of Metrics:
1. Output Metrics – What we built/did
2. Outcome Metrics – What changed/improved
3. Impact Metrics – How Louisville benefits
BASELINE MEASUREMENTS (2025)
Before We Can Measure Progress, We Need Starting Points:
Public Safety Baselines (2025):
– Total crime rate: [Current Louisville rate]
– Violent crime rate: [Current rate]
– Property crime rate: [Current rate]
– Average police response time: 15-20 minutes citywide
– 911 call volume: [Current daily average]
– Mental health crisis calls: [Current monthly average]
– Arrests for mental health crisis: [Current rate]
Community Health Baselines (2025):
– ER visits for mental health crisis: [Current monthly]
– ER visits for substance abuse: [Current monthly]
– Overdose deaths: [Current annual rate]
– Homeless population: [Current estimate]
– Uninsured rate: [Current %]
Community Satisfaction Baselines (2025):
– Trust in police: [Current survey %]
– Feel safe in neighborhood: [Current %]
– Satisfaction with city services: [Current %]
– Community cohesion index: [Baseline measure]
Economic Baselines (2025):
– Property values: [Current average]
– Business climate index: [Current score]
– Employment rate: [Current %]
– Violent crime cost to economy: [Current estimate]
First Week of Administration:
– Commission comprehensive baseline study
– Partner with University of Louisville for data collection
– Establish methodology for ongoing measurement
– Publish baseline report within 60 days
CATEGORY 1: INFRASTRUCTURE METRICS (Output)
What We’re Building and Deploying
Mini Police Substations:
Track:
– Number of substations completed
– Number operational (24/7 coverage)
– Total square footage built
– Construction timeline adherence
– Budget adherence per station
Targets:
– Year 1: 3 operational, 9 under construction
– Year 2: 18 operational
– Year 3: 40 operational
– Year 4: 46 operational (100%)
Monthly Report Includes:
– Current count (operational vs. under construction)
– Photos of progress
– Community input received
– Timeline status (on/ahead/behind schedule)
– Budget status (on/over/under budget)
Public Dashboard:
– Interactive map showing all 46 planned locations
– Status of each (planned/design/construction/operational)
– Community input opportunities
– Photos and updates
Wellness Centers:
Track:
– Number of centers operational
– Services offered at each
– Hours of operation
– Staffing levels
– Partnership agreements
Targets:
– Year 1: 1 operational, 2 under construction
– Year 2: 6 operational
– Year 3: 18 operational (100%)
– Year 4: Optimization and expansion
Monthly Report Includes:
– Current operational count
– Construction progress
– Partnership development
– Service expansion
– Budget status
Public Dashboard:
– Map of 18 planned locations
– Status of each center
– Services available
– Hours and contact info
Co-Responder Teams:
Track:
– Number of teams deployed
– Coverage areas
– Team composition (officers + professionals)
– Training completed
– Equipment/vehicle status
Targets:
– Year 1: 6 teams citywide
– Year 2: 10 teams
– Year 3-4: Full citywide coverage
Monthly Report Includes:
– Number of active teams
– Coverage map
– Training completion rates
– Response capability
Participatory Budgeting:
Track:
– Dollar amount allocated
– Number of participants
– Projects proposed
– Projects voted on
– Projects completed
Targets:
– $6 million annually ($1M per district)
– 15,000+ participants Year 1
– 25,000+ participants Year 2
– 100+ community projects funded over 4 years
Annual Report Includes:
– Participation rates by district
– Projects selected
– Projects completed
– Impact stories
– Year-over-year growth
CATEGORY 2: OPERATIONAL METRICS (Output)
How the System is Functioning
Response Times:
Track:
– Average response time (citywide)
– Average response time (by district)
– Average response time (by call type)
– Response time trends over time
– Benchmark against national standards
Targets:
– Year 1: Reduce average from 15-20 min to 12 min
– Year 2: Reduce to 8 minutes
– Year 3: Reduce to 5 minutes
– Year 4: Sustain <5 minutes Monthly Report:
– Citywide average
– District breakdowns
– Call type analysis
– Month-over-month trends
– Areas needing improvement
Dashboard:
– Real-time response time tracker
– Heat map of response times by area
– Historical trends
– Comparison to baseline
Call Volume and Distribution:
Track:
– Total 911 calls
– Calls by type (crime/mental health/medical/other)
– Repeat calls (same address within 30 days)
– Call resolution rate
– Calls diverted to co-responders
Targets:
– Reduce repeat calls by 30% by Year 2
– Divert 40% of mental health calls to co-responders by Year 2
– Improve resolution rate to 85%+ by Year 3
Monthly Report:
– Call volume trends
– Type distribution
– Repeat call analysis
– Diversion success rates
Staffing and Deployment:
Track:
– Officer count (by assignment)
– Mental health professional count
– Social worker count
– Vacancy rates
– Training completion rates
– Overtime hours
– Sick days/burnout indicators
Targets:
– Maintain full staffing (95%+ filled positions)
– Reduce officer overtime by 20% (better deployment)
– Increase retention by 25%
– Zero layoffs
Quarterly Report:
– Staffing levels
– Recruitment success
– Retention rates
– Training completion
– Morale indicators
Wellness Center Operations:
Track:
– Clients served (unduplicated count)
– Visits/interactions
– Services provided (by type)
– Wait times for appointments
– Follow-up adherence rates
– Client satisfaction
– Referral sources
– Outcomes (housing secured, jobs obtained, etc.)
Targets:
– Year 1: 500+ clients/month at first center
– Year 2: 3,000+ clients/month at 6 centers
– Year 3: 7,000+ clients/month at 18 centers
– Year 4: 10,000+ clients/month (optimization)
Monthly Report:
– Client count (total and by center)
– Service breakdowns
– Wait times
– Success stories
– Challenges
Dashboard:
– Live client count
– Services provided
– Wait time tracker
– Satisfaction scores
– Impact stories
CATEGORY 3: OUTCOME METRICS (Results)
What’s Actually Changing
Crime Reduction:
Track:
– Total crime rate (per 100,000)
– Violent crime rate
– Property crime rate
– Crime by district
– Crime by type
– Clearance rates (cases solved)
– Trends over time
Targets:
– Year 1: 5-10% reduction in areas with substations
– Year 2: 15-20% reduction citywide
– Year 3: 25-35% reduction citywide
– Year 4: 35-50% reduction (sustained)
Monthly Report:
– Crime statistics (total and by category)
– Year-over-year comparisons
– District analyses
– Hot spot tracking
– Clearance rates
Dashboard:
– Real-time crime map
– Historical trends
– Comparison to baseline
– National comparison
– Substation impact zones
Mental Health Crisis Outcomes:
Track:
– Mental health 911 calls
– Arrests for mental health crisis
– Use of force in mental health calls
– ER visits for mental health crisis
– Hospitalization rates
– Successful diversion to treatment
– Repeat crisis calls (same individual)
Targets:
– Year 1: 20% reduction in mental health arrests
– Year 2: 40% reduction
– Year 3: 60% reduction
– Year 4: 70% reduction
– 50% reduction in repeat crisis calls by Year 3
Quarterly Report:
– Mental health call volumes
– Arrest rates
– Diversion success
– ER visit trends
– Repeat call analysis
– Success stories
Community Health Improvements:
Track:
– Overdose deaths
– ER visits for substance abuse
– Homelessness rates
– Uninsured rates
– Access to mental health care
– Primary care utilization
– Chronic disease management
Targets:
– Reduce overdose deaths 20% by Year 2
– Reduce ER visits for substance abuse 25% by Year 3
– Increase primary care access in underserved areas 40%
– Reduce homelessness 15% by Year 3
Annual Report:
– Health outcome trends
– Wellness center impact
– Community health indicators
– Disparities analysis
– Success stories
Community-Police Relations:
Track:
– Trust in police (survey)
– Satisfaction with police response
– Complaints against officers
– Use of force incidents
– Community policing interactions
– Officer-community events
– Perception of safety
Targets:
– Increase trust in police from [baseline] to 65% by Year 2
– Reduce complaints by 25% by Year 2
– Reduce use of force by 30% by Year 3
– Increase “feel safe” perception from [baseline] to 75% by Year 3
Semi-Annual Survey:
– Trust and satisfaction levels
– Feeling of safety
– Police interaction quality
– Suggestions for improvement
– Demographic breakdowns
Monthly Report:
– Complaint trends
– Use of force incidents
– Community engagement activities
– Officer feedback
Officer Wellbeing:
Track:
– Officer satisfaction (survey)
– Retention rates
– Recruitment success
– Training completion
– Burnout indicators
– Sick days
– Workers comp claims
– PTSD support utilization
Targets:
– Increase officer satisfaction 30% by Year 2
– Improve retention by 25% by Year 2
– Reduce burnout indicators 40% by Year 3
Quarterly Report:
– Satisfaction survey results
– Retention and recruitment data
– Health and wellness indicators
– Support program utilization
– Officer testimonials
CATEGORY 4: IMPACT METRICS (Broader Effects)
How Louisville Benefits Overall
Economic Impact:
Track:
– Property values (by district)
– Business openings/closings
– Employment rates
– Tourism indicators
– Economic development investment
– Cost savings from crime reduction
– Tax revenue impact
Targets:
– Property values increase 10-15% in substation areas by Year 3
– Business climate index improves 20% by Year 3
– Economic benefit of crime reduction: $50M+ annually by Year 4
Annual Report:
– Economic indicators
– Property value trends
– Business climate
– Cost-benefit analysis
– Return on investment
Quality of Life:
Track:
– Resident satisfaction (overall)
– Neighborhood cohesion
– Civic engagement
– Park usage
– Community events participation
– Volunteerism rates
– Migration patterns (people moving in/out)
Targets:
– Overall satisfaction increase 25% by Year 3
– Community cohesion up 30% by Year 3
– Civic engagement doubled by Year 4
Annual Survey:
– Quality of life indicators
– Neighborhood satisfaction
– Community engagement
– Areas for improvement
National Recognition:
Track:
– Media coverage (local/national)
– Research publications about Louisville
– Cities adopting Louisville model
– Conference presentations
– Academic partnerships
– Awards and recognition
– Visiting delegations
Targets:
– 20+ cities studying Louisville model by Year 3
– 10+ peer-reviewed publications by Year 4
– National model status achieved by Year 2
Annual Report:
– Media mentions
– Research output
– Replication efforts
– Recognition received
– Knowledge sharing
REPORTING STRUCTURE
Daily (Internal Only):
– Response time tracking
– Call volume monitoring
– Staffing levels
– Incident reports
– System alerts
Weekly (Internal + Key Stakeholders):
– Weekly summary report
– Notable incidents
– Progress updates
– Challenges identified
– Action items
Monthly (Public):
– Comprehensive public report
– All key metrics
– Progress on construction
– Budget status
– Community feedback summary
– Success stories
– Challenges and solutions
Published:
– Website (rundaverun.org/progress)
– Email to subscribers
– Social media highlights
– Media release
Quarterly (Public):
– Deep dive analysis
– Trend identification
– Comparative analysis
– Lessons learned
– Strategic adjustments
– Community survey results
Format:
– Written report
– Public presentation/town hall
– Q&A session
– Data visualizations
– Video summary
Annual (Public):
– Comprehensive year in review
– All metrics analyzed
– Independent evaluation
– Financial audit
– Community satisfaction survey
– Research findings
– Next year projections
Format:
– Major report (50-100 pages)
– Executive summary
– Public event
– Media briefing
– Academic publication
– Website dashboard
DATA COLLECTION METHODS
Quantitative Data:
Sources:
– LMPD data systems
– 911 call center data
– Wellness center electronic health records
– Financial systems
– Construction project management
– Survey instruments
– Hospital data (partnerships)
– Public records
Tools:
– Data analytics platform
– Automated dashboards
– GIS mapping systems
– Survey tools
– Database management
Quality Assurance:
– Regular audits
– Cross-validation
– Third-party verification
– Academic partnership review
– Transparent methodology
Qualitative Data:
Sources:
– Community surveys
– Focus groups
– Officer interviews
– Client testimonials
– Community feedback
– Media analysis
– Social media sentiment
– Case studies
Methods:
– Annual community survey (1,000+ residents)
– Quarterly focus groups (diverse participants)
– Semi-annual officer surveys
– Monthly community meetings feedback
– Ongoing client satisfaction surveys
– Success story collection
Analysis:
– Thematic coding
– Sentiment analysis
– Narrative synthesis
– Pattern identification
– Contextual understanding
PUBLIC TRANSPARENCY
Online Dashboard (rundaverun.org/metrics):
Features:
– Real-time data updates
– Interactive maps
– Trend graphs
– Comparative analysis
– Downloadable datasets
– Historical archives
– User-friendly interface
– Mobile optimized
Data Available:
– All public safety metrics
– Construction progress
– Budget expenditures
– Community engagement
– Survey results
– Research findings
Updates:
– Daily: Response times, call volumes
– Weekly: Summary statistics
– Monthly: Full report
– Quarterly: Deep analysis
– Annual: Comprehensive review
Community Access:
Public Data Requests:
– Formal request process
– 7-day response time
– Reasonable costs only
– Maximum transparency
– Privacy protections maintained
Community Meetings:
– Monthly data review sessions
– District-specific reports
– Q&A opportunities
– Feedback mechanisms
– Action item tracking
Media Engagement:
– Monthly press briefings
– Data journalism support
– Expert interviews available
– Fact-checking resources
– Proactive transparency
ACCOUNTABILITY MECHANISMS
Internal Accountability:
Weekly:
– Senior staff review
– Progress tracking
– Problem identification
– Resource allocation
– Action planning
Monthly:
– Cabinet review
– Metric analysis
– Adjustment decisions
– Budget monitoring
– Strategic planning
Quarterly:
– Comprehensive review
– Independent evaluation
– Community input integration
– Strategic pivots if needed
– Board/commission updates
External Accountability:
Metro Council:
– Quarterly briefings
– Annual budget review
– Committee testimonies
– Question periods
– Collaborative oversight
Community:
– Monthly town halls
– Online feedback
– Survey input
– Focus groups
– Advisory councils
Independent Evaluation:
– Annual third-party assessment
– Academic research partnerships
– Financial audits
– Performance evaluation
– Recommendations for improvement
CONTINUOUS IMPROVEMENT PROCESS
Data → Insight → Action:
Step 1: Monitor
– Collect data continuously
– Review dashboards regularly
– Identify trends and anomalies
– Flag concerns immediately
Step 2: Analyze
– Deep dive into concerning trends
– Root cause analysis
– Comparative analysis
– Stakeholder input
Step 3: Decide
– Determine if action needed
– Develop solution options
– Assess cost-benefit
– Select best approach
Step 4: Act
– Implement changes
– Communicate adjustments
– Monitor impact
– Refine as needed
Step 5: Evaluate
– Measure effectiveness
– Document lessons learned
– Share findings
– Institutionalize improvements
EXAMPLE METRICS IN ACTION
Scenario 1: Response Times Not Improving in District 3
Data Shows:
– District 3 response times stuck at 18 minutes
– Other districts improving
Analysis:
– Substation not yet operational in District 3
– Traffic patterns causing delays
– Staffing gaps during peak hours
Action:
– Accelerate District 3 substation construction
– Adjust deployment schedules
– Temporary mobile unit deployed
– Traffic pattern study commissioned
Result:
– Response times drop to 12 minutes within 2 months
– Continue monitoring and optimization
Scenario 2: Wellness Center Underutilized
Data Shows:
– Wellness Center #2 serving only 200 clients/month (target: 500)
– Long wait times for appointments despite low utilization
Analysis:
– Location not accessible by public transit
– Hours don’t match community work schedules
– Lack of awareness in community
Action:
– Extend evening hours
– Launch community awareness campaign
– Partner with churches for transportation
– Mobile services piloted
Result:
– Client count increases to 450/month within 3 months
– Satisfaction improves
– Appointments fill quickly
Scenario 3: Crime Increasing in One Neighborhood
Data Shows:
– Crime up 15% in Phoenix Hill despite citywide decline
– Mostly property crimes
Analysis:
– New business district attracting external criminals
– Lighting inadequate
– Limited police presence at night
– No substation nearby yet
Action:
– Increase patrol frequency
– Improve lighting (participatory budgeting funds)
– Community watch program strengthened
– Prioritize substation in area
Result:
– Crime returns to baseline within 4 months
– Substation breaks ground
– Community engagement strengthens
BENCHMARKING
Compare Louisville to:
Peer Cities:
– Similar size cities (500K-1M metro)
– Similar demographics
– Similar challenges
– Current performance vs. Louisville
Model Cities:
– Boston (CAHOOTS-style programs)
– Newark (mini substation approach)
– Eugene, OR (co-responder pioneer)
– Oakland (comprehensive transformation)
National Averages:
– Crime rates
– Response times
– Community satisfaction
– Cost per capita
Ourselves Over Time:
– Year-over-year improvement
– Progress toward targets
– Sustainability of gains
– Emerging challenges
SUCCESS CRITERIA
By End of Year 1:
✅ 3 substations operational with <10 min response times ✅ 1 wellness center serving 500+ monthly ✅ Co-responder program citywide ✅ Crime down 5-10% in substation areas ✅ Community satisfaction improving ✅ All data public and transparent
By End of Year 2:
✅ 18 substations operational
✅ 6 wellness centers serving 3,000+ monthly
✅ Crime down 15-20% citywide
✅ Response times <8 minutes average
✅ Trust in police improving significantly
✅ National recognition emerging
By End of Year 3:
✅ 40 substations operational
✅ 18 wellness centers serving 7,000+ monthly
✅ Crime down 25-35% citywide
✅ Response times <5 minutes average
✅ Louisville as national model
✅ Measurable economic benefits
By End of Year 4:
✅ All 46 substations operational
✅ All 18 wellness centers optimized
✅ Crime down 35-50% citywide
✅ Response times sustained <5 minutes
✅ Promises 100% kept
✅ Louisville leading the nation
FINAL THOUGHTS
Metrics matter because accountability matters.
This framework ensures:
✅ Transparency – All data public
✅ Honesty – Report good and bad
✅ Action – Data drives decisions
✅ Improvement – Continuous learning
✅ Accountability – Regular reporting
We will measure what matters, track our progress, and show Louisville that evidence-based governance delivers results.
The data will speak for itself. 📊
rundaverun.org/metrics
Performance Metrics & Tracking | Created October 2025 | For Dave Biggers Mayoral Campaign